- Applicable to open or used products.
- Customers have 45 days from the date they received the product to initiate a return (This includes 3-month and 6-month supply).
- All items are eligible for a one-time full refund.
- To receive credit for the money-back guarantee, you must return the container, even if it is empty.
- Valid only once per product, per household (customer cannot return the same product twice).
- Customers will be allowed 2 returns per calendar year total (This includes both 45-Day Money-Back Guarantee and regular returns).
- Shipping costs are nonrefundable on all orders and will be deducted from eligible refunds.
- Altr Root does not provide prepaid return labels.
