HOW CAN WE HELP?

• How do I cancel my order?

  Please email us at customerservice@altrroot.com with the word "Cancel Order" in the subject line. Please note that we cannot guarantee order cancellation as we ship very quickly - but we’ll do our best.

• Can I change the shipping address on my order?

  Unfortunately, we cannot update the address on an order after it has already been shipped.

  In the event that your order is returned to us, we are happy to send a replacement. Please note that we cannot refund or replace orders that have been delivered to the address originally provided.

• Can I make changes to my order?

  At this time, we are unable to make any changes or edits to orders once they have been shipped – this includes the shipping address. Please review your information before completing your order.

• How do I initiate a return?

  Please contact our customer service team via chat or by sending an email to customerservice@altrroot.com within 45 days of receiving your order.

• Where’s my order?

  NOTE: This page was created and is managed by the Status Sherpa app you have installed. To make changes to text or styling on this page, open the Status Sherpa app (you can click the More Actions dropdown above or click Apps at far left to open the Status Sherpa app) in your dashboard and click Settings. If you have removed the Status Sherpa app, you can safely remove this page and be sure to also remove any navigation links to this page in your Shopify configuration.

  Enter your order number and email address below to view an order summary and current status.

  Order email

  Order #

  Order phone

  For other questions about tracking your package, email customerservice@altrroot.com.

• How do I log into my account?

  Login to manage your account, order history, tracking information, and subscriptions.